Terms and Conditions of the Kantar Worldpanel Consumer Pulse Rewards Programme

1. A reward account will be opened for you automatically on joining the Consumer Pulse panel provided you have read and accepted the privacy policy and terms and conditions. Details of our privacy policy are available here or by request from the Consumer Pulse helpdesk on 0500 77 44 45.

2. In particular you are consenting for Kantar Worldpanel to pass your name and address details to our rewards provider BI (The Business Improvement Company) and any suppliers acting on their behalf. This is purely for the delivery of your reward items.

3. Points will be rewarded as described on www.consumerpulse.co.uk and in your panel member rewards or welcome pack.

4. Points can be checked and redemptions made on-line at any time on www.consumerpulse.co.uk or by calling the rewards hotline on 0800 0121 488.

5. If you have any queries relating to your rewards then you can call the rewards hotline on 0800 0121 488 or e-mail rewards@consumerpulse.co.uk.

6. Any other Consumer Pulse queries (e.g. where you should enter items) should go to the Consumer Pulse helpdesk on 0500 77 44 45 or e-mail help@consumerpulse.co.uk.

7. Kantar Worldpanel reserve the right to change the rewards programme.

8. Kantar Worldpanel reserve the right to change the reward items on offer.

9. Kantar Worldpanel will notify you of any changes to the programme at least a month in advance.

10. The minimum voucher denomination is £10 (10,000 points).

11. All orders will be processed within 48 hours of receipt.

12. Panel member point’s accounts will be credited within 5 working days of reward.

13. Order values of £80 or lower will be sent via standard post.

14. Order values of £80.01-£119 will be sent recorded post.

15. All other order values will be sent registered post.

16. Reward items will be sent to your home address only (the one currently registered with Kantar Worldpanel).

17. Kantar Worldpanel reserve the right to decide membership of the Consumer Pulse panel.

18. Upon retirement from the panel no further points will be rewarded after this date.

19. You can redeem any outstanding points up to 8 weeks after your panel retirement date.

20. Kantar Worldpanel may temporarily freeze your account to cover extended periods where panel members cannot contribute to the task. (extended holidays, illness, moving home etc.). This will be at Kantar Worldpanel’s discretion.

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